How long will it take to receive my order:
Any order received before 4pm will be shipped the same day, delivery is a next day service to most UK address. Deliveries to Northern Ireland, Channel Islands and the Scottish Highlands will be on a 2-3 day service.
How much is shipping:
Shipping if free for any orders over £100. All orders under £100 are charged at a standard rate of £6.99 ex-vat.
Which couriers do we use:
We use DPD for all our deliveries, tracking details and POD's are available upon request.
What can I do if I received the wrong item:
Please contact the customer support team, they will quickly assist with having the incorrect item collected and the correct item delivered.
What if my order is received damaged:
If your item arrives damaged please report this to us within 3 days of receipt along with images clearly showing the damage. We also recommend to mark the delivery as damaged/unchecked with the courier. It's incredibly important that we are notified within this time frame so that we can investigate with our courier partners effectively. Any claims made outside of the window are automatically rejected. Please contact the customer support team, they will quickly assist with having the incorrect item collected and the correct item delivered.
Are returns free:
Returns for faulty / damaged items will be free of charge
Returns for unwanted items that have no fault will incur a minimal returns fee - delivery charges will not be refunded.
Do you offer a credit account:
We offer credit accounts to Business customers, please enquire with our customer support team for more information. Credit accounts are subject to a credit check.
I need to buy a large quantity:
We will always try and support your business needs, if you are working on a large project, then let us support you with the very best pricing and solution support.
I don't see the item that I need.
If you need an item and can't see it on our website, then get in touch via email or phone. We have a vast suppliers network and we can't add every product to our site. Sourcing products at a competitive price is our specialty.
Do you build business PC's:
We do custom PC solutions, whether you need a NUC or Standard PC, we build them to an exact specification for you. We can even preload specific software and help with deployment to your offices and users.
Can you deliver to multiple locations:
If you are working to send items to multiple locations we can assist with this, please let us know before you order and we will work with you to arrange the deliveries as you require.